What are subscription products?
Subscription products provide ongoing access: Software licenses, Premium content, Cloud storage, Monthly product boxes. Pay monthly/yearly. Auto-renew. Cancel anytime. Save up to 20% vs one-time purchases.
How do subscriptions work?
Choose plan (monthly/yearly) โ Subscribe โ Immediate access. Auto-charged on renewal date. Email reminder 3 days before. Manage in My Subscriptions: Pause, Resume, Upgrade, Downgrade, Cancel.
How do I cancel a subscription?
My Account โ Subscriptions โ Select subscription โ Cancel. Access continues until end of billing period. No refunds for partial periods. No cancellation fees! Resubscribe anytime.
Can I pause my subscription?
Yes! Pause for 1-3 months. No charges during pause. Resume anytime. Great for: Vacations, Budget breaks, Temporary needs. Note: Not all subscriptions support pause - check product details.
Can I change my subscription plan?
Yes! Upgrade or downgrade anytime. Upgrade: Prorated charge immediately, access new features instantly. Downgrade: Takes effect next billing cycle. No switching fees. Compare plans before changing.
When does subscription renew?
Monthly: Same date each month. Yearly: Same date each year. View next renewal: My Subscriptions. Reminder email 3 days before. Update payment method anytime to avoid interruption.
What are subscription benefits?
Save 10-20% vs monthly purchases. Exclusive content access. Early product releases. Priority support. Member-only discounts. Auto-updates. No re-purchasing hassle. Cancel anytime flexibility.
Subscription payment failed
If payment fails: 1) Check card expiry/limits 2) Update payment method 3) We retry after 3 days 4) Access suspended after 7 days. Update payment ASAP in My Subscriptions to restore access.
Can I get subscription refund?
First month: Full refund within 7 days if not satisfied. After that: No refunds for remaining period. Cancel to stop future charges. Access continues until period ends. Some exceptions apply - contact support.
How do I manage subscriptions?
My Account โ Subscriptions โ View all active/cancelled subscriptions. Actions: Update payment method, Change plan, Pause, Resume, Cancel, View billing history, Download invoices. Full control in one place!