How do I place an order?
1) Browse products โ Add to cart 2) Review cart โ Click Checkout 3) Enter shipping address 4) Choose payment method 5) Confirm order. You receive order confirmation email immediately.
How do I track my order?
My Account โ Orders โ Click order number โ View tracking details. Real-time updates via email and SMS. Track: Order placed, Processing, Shipped, Out for delivery, Delivered.
Can I modify my order?
Before shipping: Yes! Contact support with order number. Change address, add items, or cancel. After shipping: Cannot modify, but you can return items after delivery following our return policy.
How do I cancel an order?
My Orders โ Select order โ Click "Cancel Order" โ Choose reason โ Confirm. Digital products: Cancel before download. Physical products: Cancel before shipping. Full refund to original payment method.
Did not receive order confirmation
Check: 1) Spam/junk folder 2) Email address is correct 3) Order in My Account โ Orders. Still missing? Forward payment receipt to support@payorget.com for manual confirmation.
What do order statuses mean?
Pending: Payment processing. Confirmed: Payment received. Processing: Preparing order. Shipped: On the way. Delivered: Completed. Cancelled: Order cancelled. Refunded: Money returned.
Can I order multiple items?
Yes! Add unlimited items to cart. Mix digital and physical products. Apply coupon codes. Save cart for later. Combined shipping for physical items from same seller.
How do I get order invoice?
Invoices auto-sent to email after payment. Or: My Orders โ Click order โ Download Invoice button. PDF format with VAT breakdown. Keep for records and warranty claims.
My order is delayed, why?
Common reasons: High demand period, Weather conditions, Customs clearance (international), Seller processing time. Check order page for updates. Contact support if delayed over 3 days from estimate.
Can I reorder previous purchases?
Yes! My Orders โ Click order โ "Order Again" button. All items added to cart instantly. Great for repeat purchases. Prices may vary from original order based on current pricing.