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Frequently Asked Questions
Everything you need to know
Free Shipping
Orders over $50
24/7 Support
Always here
Secure Payment
100% protected
Easy Returns
14-day guarantee
๐ Getting Started
How do I create an account?
Getting started is quick and easy! Follow these steps:
- Click "Sign Up" button in top right corner
- Enter your email and create a password
- Verify your email address
- Complete your profile and start shopping!
๐ก Tip: Use a strong password with 8+ characters!
What payment methods do you accept?
We accept multiple payment methods for your convenience:
Credit Card
Bank Transfer
E-Wallet
Crypto
| Payment Method | Processing | Fee | Status |
|---|---|---|---|
| ๐ณ Visa/Mastercard | Instant | Free | โ Available |
| ๐ฆ Bank Transfer | 1-3 Days | Free | โ Available |
| ๐ฐ PromptPay | Instant | Free | โ Available |
| ๐ Cryptocurrency | 10-30 Min | Network Fee | โก Beta |
๐ฆ Shipping & Delivery
How long does shipping take?
We offer multiple shipping options:
โก Express Delivery
24 hours delivery in Bangkok area
๐ Standard Delivery
2-5 business days nationwide
๐ฌ Economy Delivery
5-10 business days budget option
โฉ๏ธ Returns & Refunds
What is your return policy?
We want you to love your purchase! Our hassle-free return policy:
โฐ 30-Day Return
Full refund within 30 days
๐ฆ Free Return Shipping
We cover shipping costs
๐ฐ Quick Refunds
3-5 business days processing
๐ Easy Exchanges
Quick online exchanges
How do I reset my password?
Click "Forgot Password" on login page. Enter registered email. Check inbox for reset link (check spam folder). Click link and create new password. Login with new credentials.
Can I change my email address?
Yes! Go to Account Settings โ Email & Password โ Enter new email โ Verify new email through confirmation link. Your old email will receive notification about the change.
How do I update my profile?
Click your profile picture โ Settings โ Edit Profile. Update name, phone, address, bio, and profile picture. Changes are saved automatically. Keep info current for smooth transactions.
How do I enable two-factor authentication?
Go to Security Settings โ Two-Factor Authentication โ Enable. Choose SMS or Authenticator App (Google Authenticator, Authy). Scan QR code and enter verification code. Save backup codes safely.
How do I reset my password?
How do I delete my account?
Account Settings โ Privacy โ Delete Account. Confirm decision and enter password. Note: This is permanent! All data, orders, and downloads will be lost. Consider deactivating instead of deleting.
What privacy controls are available?
You can control: Profile visibility (public/private), Purchase history visibility, Email preferences, Data sharing options, Third-party access. Manage all privacy settings from Account โ Privacy.
How do I manage notifications?
Settings โ Notifications. Toggle on/off: Order updates, Promotional emails, Price alerts, New messages, Security alerts. Choose email, SMS, or push notification delivery methods.
Where can I see my order history?
Click profile โ My Orders. View all past purchases, current orders, and tracking info. Filter by date, status, or product type. Download invoices and track shipments from here.
Can I link social media accounts?
Yes! Settings โ Connected Accounts โ Link Google, Facebook, Twitter, or Line accounts. Use them for quick login. Unlink anytime. Your email/password login remains available.