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111 views Updated: 12 Oct 25 11:01

Frequently Asked Questions

Everything you need to know

Free Shipping

Orders over $50

24/7 Support

Always here

Secure Payment

100% protected

Easy Returns

14-day guarantee

🚀 Getting Started

How do I create an account?

Getting started is quick and easy! Follow these steps:

Click "Sign Up" button in top right corner

Enter your email and create a password

Verify your email address

Complete your profile and start shopping!

💡 Tip: Use a strong password with 8+ characters!

What payment methods do you accept?

We accept multiple payment methods for your convenience:

Credit Card

Bank Transfer

E-Wallet

Crypto

Payment Method	Processing	Fee	Status
💳 Visa/Mastercard	Instant	Free	✓ Available
🏦 Bank Transfer	1-3 Days	Free	✓ Available
💰 PromptPay	Instant	Free	✓ Available
🔐 Cryptocurrency	10-30 Min	Network Fee	⚡ Beta

📦 Shipping & Delivery

How long does shipping take?

We offer multiple shipping options:

⚡ Express Delivery

24 hours delivery in Bangkok area

🚚 Standard Delivery

2-5 business days nationwide

📬 Economy Delivery

5-10 business days budget option

↩️ Returns & Refunds

What is your return policy?

We want you to love your purchase! Our hassle-free return policy:

⏰ 30-Day Return

Full refund within 30 days

📦 Free Return Shipping

We cover shipping costs

💰 Quick Refunds

3-5 business days processing

🔄 Easy Exchanges

Quick online exchanges

Still Have Questions?

Our support team is here 24/7!

💬 Live Chat
📧 Email
📞 Call

How do I reset my password?

58 views Updated: 12 Oct 25 06:27

Click "Forgot Password" on login page. Enter registered email. Check inbox for reset link (check spam folder). Click link and create new password. Login with new credentials.

Can I change my email address?

43 views Updated: 12 Oct 25 06:27

Yes! Go to Account Settings → Email & Password → Enter new email → Verify new email through confirmation link. Your old email will receive notification about the change.

How do I update my profile?

23 views Updated: 12 Oct 25 06:27

Click your profile picture → Settings → Edit Profile. Update name, phone, address, bio, and profile picture. Changes are saved automatically. Keep info current for smooth transactions.

How do I enable two-factor authentication?

29 views Updated: 12 Oct 25 06:27

Go to Security Settings → Two-Factor Authentication → Enable. Choose SMS or Authenticator App (Google Authenticator, Authy). Scan QR code and enter verification code. Save backup codes safely.

How do I reset my password?

78 views Updated: 12 Oct 25 05:41

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

How do I delete my account?

7 views Updated: 12 Oct 25 06:27

Account Settings → Privacy → Delete Account. Confirm decision and enter password. Note: This is permanent! All data, orders, and downloads will be lost. Consider deactivating instead of deleting.

What privacy controls are available?

4 views Updated: 12 Oct 25 06:27

You can control: Profile visibility (public/private), Purchase history visibility, Email preferences, Data sharing options, Third-party access. Manage all privacy settings from Account → Privacy.

How do I manage notifications?

15 views Updated: 12 Oct 25 06:27

Settings → Notifications. Toggle on/off: Order updates, Promotional emails, Price alerts, New messages, Security alerts. Choose email, SMS, or push notification delivery methods.

Where can I see my order history?

17 views Updated: 12 Oct 25 06:27

Click profile → My Orders. View all past purchases, current orders, and tracking info. Filter by date, status, or product type. Download invoices and track shipments from here.

Can I link social media accounts?

14 views Updated: 12 Oct 25 06:27

Yes! Settings → Connected Accounts → Link Google, Facebook, Twitter, or Line accounts. Use them for quick login. Unlink anytime. Your email/password login remains available.