Refund Policy
REFUND POLICY - SNAPGO OFFICIAL
Last Updated: October 11, 2025
Effective Date: October 11, 2025
At SnapGO Official (www.snapgo.me), we strive to provide the best digital shopping experience. This Refund Policy explains your rights and our procedures for refunds and returns across all product categories.
================================================================================
1. CONTACT INFORMATION
================================================================================
For refund requests or questions, please contact us:
- Email: refunds@snapgo.me
- Live Chat Support: Available through your user dashboard (Monday-Friday, 9:00-14:00 Thailand Time, excluding Thai public holidays)
- Website: www.snapgo.me
================================================================================
2. PRODUCT CATEGORIES & REFUND ELIGIBILITY
================================================================================
SnapGO Official sells four main product categories, each with specific refund policies:
2.1 DIGITAL DOWNLOAD PRODUCTS
These are downloadable products (software, ebooks, documents, media files, etc.) that you receive via direct download link after purchase.
REFUND CONDITIONS:
✓ Refundable: If you have NOT downloaded the product
✗ Non-Refundable: If you have downloaded the product
HOW WE TRACK: Your user dashboard displays a complete download history showing whether you have accessed or downloaded each product. This tracking system serves as legal proof of product delivery and usage.
REFUND WINDOW: You may request a refund within 7 days of purchase, provided the product has not been downloaded.
2.2 SUBSCRIPTION PRODUCTS & SHARED ACCOUNT SERVICES
These are subscription-based services or shared accounts (streaming services, software licenses, cloud storage, etc.) where multiple users share the same account credentials.
REFUND CONDITIONS:
✓ Refundable: If you have NOT used the subscription or accessed the shared account
✗ Non-Refundable: If you have used the subscription or logged into the shared account
HOW WE TRACK: Our monitoring system tracks all account access and usage activities. Your user dashboard displays your usage history, providing transparent proof of whether the subscription/account has been accessed.
REFUND WINDOW: You may request a refund within 7 days of purchase, provided the subscription has not been accessed or used.
IMPORTANT NOTE: Even if you purchased the subscription by mistake, once you access or use the account, it becomes non-refundable due to the shared nature of these services.
2.3 NON-DIGITAL PRODUCTS (Physical Goods)
These are physical items that are shipped to your delivery address.
REFUND CONDITIONS:
✓ Refundable: Within 7 days of delivery
✗ Non-Refundable: After 7 days from delivery date
PRODUCT CONDITION REQUIREMENTS:
- Must be in ORIGINAL condition (unopened, unused, untested)
- Must have original packaging intact
- Must include all original accessories, manuals, and components
- Must not show any signs of use, wear, or tampering
OPENED OR USED PRODUCTS: If the product has been opened, used, tested, or damaged in any way, it will NOT be eligible for refund.
2.4 EXCEPTIONS - NON-REFUNDABLE ITEMS:
Regardless of product category, the following items are not eligible for refund:
- Products purchased during final clearance sales or marked "non-refundable"
- Gift cards, promotional codes, or vouchers
- Custom-made or personalized products
- Products damaged due to misuse or improper handling by the customer
================================================================================
3. REFUND REQUEST PROCESS
================================================================================
STEP 1: CONTACT SUPPORT
Submit a refund request through:
- Email: refunds@snapgo.me
- Live Chat: Available in your user dashboard (Monday-Friday, 9:00-14:00 Thailand Time)
STEP 2: PROVIDE REQUIRED INFORMATION
Your refund request must include:
- Order number
- Product name and purchase date
- Reason for refund request
- For physical products: Clear photos showing the unopened condition
STEP 3: VERIFICATION PROCESS
Our team will verify your refund eligibility by checking:
- Your user dashboard download/usage history
- Product access logs and monitoring data
- Physical product condition (if applicable)
- Order details and purchase records
STEP 4: APPROVAL OR DENIAL
You will receive our decision via email within 3-5 business days. Approved refunds will proceed to the payment stage.
================================================================================
4. REFUND PAYMENT PROCESS
================================================================================
4.1 VERIFICATION REQUIREMENTS
For approved refunds, you MUST provide the following documents for identity verification:
REQUIRED DOCUMENTS:
1. Government-issued ID Card (Thai National ID or Passport)
- Must be valid (not expired)
- Must be clearly legible
- Photo must match the account holder
2. Bank Account Card/Statement
- Bank account must be in the SAME NAME as the ID card
- Must show account number clearly
- Bank name and branch must be visible
SECURITY PURPOSE: This verification ensures refunds are sent to the rightful owner and prevents fraudulent refund claims.
SUBMISSION METHOD: Upload documents securely through live chat support or email to refunds@snapgo.me
4.2 PAYMENT METHOD
All refunds are processed via BANK TRANSFER to your Thai bank account only. We do not process refunds through:
- Cash on delivery
- PromptPay (direct refunds)
- True Money Wallet
- Credit card reversals
- Store credit or vouchers
4.3 REFUND PROCESSING TIME
SAME-DAY REFUND REQUESTS:
If you request a refund on the SAME DAY as purchase, your refund will be processed within 25-30 working days from approval.
NEXT-DAY OR LATER REFUND REQUESTS:
If you request a refund AFTER the purchase date, your refund will be processed within 25-30 working days from approval.
IMPORTANT: Processing time may vary depending on:
- Your bank's processing speed
- Thai public holidays and weekends
- Bank verification procedures
4.4 PARTIAL REFUNDS
In certain cases, we may offer partial refunds:
- Physical products with minor packaging damage
- Products with missing non-essential components
- Used products under warranty repair claims
The partial refund amount will be determined on a case-by-case basis and communicated to you before processing.
================================================================================
5. NON-REFUNDABLE SCENARIOS
================================================================================
Refunds will be DENIED in the following situations:
FOR DIGITAL PRODUCTS:
✗ Product has been downloaded (proven by dashboard logs)
✗ Refund request made more than 7 days after purchase
✗ False claims of non-delivery when download logs show access
✗ Technical issues on customer's device (not product defect)
FOR SUBSCRIPTION/SHARED ACCOUNTS:
✗ Account credentials have been accessed or used
✗ Subscription period has been partially consumed
✗ Password has been changed or account modified
✗ Multiple users have accessed the shared account
FOR PHYSICAL PRODUCTS:
✗ Product has been opened, used, tested, or damaged
✗ Original packaging has been removed or damaged
✗ Product returned after 7 days from delivery
✗ Product shows signs of wear, modification, or tampering
✗ Missing original accessories or components
GENERAL NON-REFUNDABLE CASES:
✗ Change of mind after using/accessing the product
✗ Buyer's remorse without valid product defect
✗ Inability to use product due to lack of technical knowledge
✗ Violation of product terms of service by customer
✗ Fraudulent refund claims or document forgery
================================================================================
6. DEFECTIVE OR INCORRECT PRODUCTS
================================================================================
If you receive a defective or incorrect product, we will provide a replacement or full refund.
DIGITAL PRODUCTS:
- If download link doesn't work: Immediate replacement link provided
- If file is corrupted: New file provided within 24 hours
- If wrong product delivered: Correct product sent immediately
SUBSCRIPTION/SHARED ACCOUNTS:
- If account credentials don't work: Replacement credentials within 24 hours
- If account access is blocked: New account provided or full refund
- If subscription tier is incorrect: Upgrade or full refund
PHYSICAL PRODUCTS:
- If product is defective: Free replacement or full refund (including return shipping)
- If wrong item shipped: Correct item sent at no charge
- If product arrives damaged: Full refund or replacement
REPORTING TIMEFRAME: You must report defective or incorrect products within 48 hours of delivery/access.
================================================================================
7. CANCELLATIONS BEFORE DELIVERY
================================================================================
7.1 DIGITAL PRODUCTS & SUBSCRIPTIONS
Once payment is confirmed and download links/account credentials are sent to your dashboard, orders cannot be cancelled. This is because digital delivery is instant and automated.
7.2 PHYSICAL PRODUCTS
You may cancel your order before shipment by contacting support immediately. Once the product has shipped, cancellation is not possible, but you may follow the return procedure upon delivery.
================================================================================
8. YOUR RIGHTS UNDER THAI CONSUMER PROTECTION LAW
================================================================================
This Refund Policy complies with the Consumer Protection Act B.E. 2522 (1979) as amended in 2019 and Thai e-commerce regulations.
YOUR RIGHTS:
✓ Right to accurate product information and descriptions
✓ Right to safe and quality products and services
✓ Right to fair contract terms and clear refund policies
✓ Right to file complaints with the Office of Consumer Protection Board (OCPB)
✓ Right to compensation for defective products or services
COOLING-OFF PERIOD: Under Thai law, consumers have certain rights to cancel online purchases. This policy outlines how SnapGO Official implements those rights while protecting digital products that cannot be "returned" once accessed.
DISPUTE RESOLUTION: If you are not satisfied with our refund decision, you may:
1. Request escalation to senior management via refunds@snapgo.me
2. File a complaint with Thailand's Office of Consumer Protection Board (OCPB)
3. Pursue legal action in Thai courts under applicable consumer protection laws
================================================================================
9. MONITORING & DASHBOARD TRANSPARENCY
================================================================================
LEGAL PROTECTION THROUGH TECHNOLOGY:
SnapGO Official uses advanced monitoring and tracking systems to ensure fairness for both customers and our business.
WHAT WE TRACK:
- Download timestamps and IP addresses for digital products
- Account login history and usage patterns for subscriptions
- Delivery confirmation and package tracking for physical products
YOUR DASHBOARD ACCESS:
All tracking data is visible to you in your user dashboard. You can monitor:
- Whether you have downloaded any digital products
- Whether you have accessed any subscription accounts
- Your order status and delivery tracking
- Complete purchase and refund history
LEGAL VALIDITY:
This tracking data serves as legal proof in refund disputes and is compliant with:
- Thailand's Personal Data Protection Act (PDPA)
- Consumer Protection regulations
- E-commerce best practices
PRIVACY: All monitoring data is used solely for order fulfillment, refund verification, and customer service purposes. See our Privacy Policy for details on data protection.
================================================================================
10. CHANGES TO THIS POLICY
================================================================================
SnapGO Official reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to www.snapgo.me
NOTIFICATION: We will notify customers of significant policy changes via:
- Email to registered customers
- Announcement on website homepage
- Notice in user dashboard
CONTINUED USE: Your continued use of SnapGO Official services after policy changes constitutes acceptance of the revised Refund Policy.
================================================================================
11. CONTACT & SUPPORT
================================================================================
For any questions about this Refund Policy or to request a refund:
Email: refunds@snapgo.me
Live Chat: Available in your user dashboard
Support Hours: Monday-Friday, 9:00-14:00 Thailand Time (excluding Thai public holidays)
Website: www.snapgo.me
Our customer support team is committed to resolving your concerns promptly and fairly.
================================================================================
© 2025 SnapGO Official. All rights reserved.
www.snapgo.meREFUND POLICY - SNAPGO OFFICIAL
Last Updated: October 11, 2025
Effective Date: October 11, 2025
At SnapGO Official (www.snapgo.me), we strive to provide the best digital shopping experience. This Refund Policy explains your rights and our procedures for refunds and returns across all product categories.
================================================================================
1. CONTACT INFORMATION
================================================================================
For refund requests or questions, please contact us:
- Email: refunds@snapgo.me
- Live Chat Support: Available through your user dashboard (Monday-Friday, 9:00-14:00 Thailand Time, excluding Thai public holidays)
- Website: www.snapgo.me
================================================================================
2. PRODUCT CATEGORIES & REFUND ELIGIBILITY
================================================================================
SnapGO Official sells four main product categories, each with specific refund policies:
2.1 DIGITAL DOWNLOAD PRODUCTS
These are downloadable products (software, ebooks, documents, media files, etc.) that you receive via direct download link after purchase.
REFUND CONDITIONS:
✓ Refundable: If you have NOT downloaded the product
✗ Non-Refundable: If you have downloaded the product
HOW WE TRACK: Your user dashboard displays a complete download history showing whether you have accessed or downloaded each product. This tracking system serves as legal proof of product delivery and usage.
REFUND WINDOW: You may request a refund within 7 days of purchase, provided the product has not been downloaded.
2.2 SUBSCRIPTION PRODUCTS & SHARED ACCOUNT SERVICES
These are subscription-based services or shared accounts (streaming services, software licenses, cloud storage, etc.) where multiple users share the same account credentials.
REFUND CONDITIONS:
✓ Refundable: If you have NOT used the subscription or accessed the shared account
✗ Non-Refundable: If you have used the subscription or logged into the shared account
HOW WE TRACK: Our monitoring system tracks all account access and usage activities. Your user dashboard displays your usage history, providing transparent proof of whether the subscription/account has been accessed.
REFUND WINDOW: You may request a refund within 7 days of purchase, provided the subscription has not been accessed or used.
IMPORTANT NOTE: Even if you purchased the subscription by mistake, once you access or use the account, it becomes non-refundable due to the shared nature of these services.
2.3 NON-DIGITAL PRODUCTS (Physical Goods)
These are physical items that are shipped to your delivery address.
REFUND CONDITIONS:
✓ Refundable: Within 7 days of delivery
✗ Non-Refundable: After 7 days from delivery date
PRODUCT CONDITION REQUIREMENTS:
- Must be in ORIGINAL condition (unopened, unused, untested)
- Must have original packaging intact
- Must include all original accessories, manuals, and components
- Must not show any signs of use, wear, or tampering
OPENED OR USED PRODUCTS: If the product has been opened, used, tested, or damaged in any way, it will NOT be eligible for refund.
2.4 EXCEPTIONS - NON-REFUNDABLE ITEMS:
Regardless of product category, the following items are not eligible for refund:
- Products purchased during final clearance sales or marked "non-refundable"
- Gift cards, promotional codes, or vouchers
- Custom-made or personalized products
- Products damaged due to misuse or improper handling by the customer
================================================================================
3. REFUND REQUEST PROCESS
================================================================================
STEP 1: CONTACT SUPPORT
Submit a refund request through:
- Email: refunds@snapgo.me
- Live Chat: Available in your user dashboard (Monday-Friday, 9:00-14:00 Thailand Time)
STEP 2: PROVIDE REQUIRED INFORMATION
Your refund request must include:
- Order number
- Product name and purchase date
- Reason for refund request
- For physical products: Clear photos showing the unopened condition
STEP 3: VERIFICATION PROCESS
Our team will verify your refund eligibility by checking:
- Your user dashboard download/usage history
- Product access logs and monitoring data
- Physical product condition (if applicable)
- Order details and purchase records
STEP 4: APPROVAL OR DENIAL
You will receive our decision via email within 3-5 business days. Approved refunds will proceed to the payment stage.
================================================================================
4. REFUND PAYMENT PROCESS
================================================================================
4.1 VERIFICATION REQUIREMENTS
For approved refunds, you MUST provide the following documents for identity verification:
REQUIRED DOCUMENTS:
1. Government-issued ID Card (Thai National ID or Passport)
- Must be valid (not expired)
- Must be clearly legible
- Photo must match the account holder
2. Bank Account Card/Statement
- Bank account must be in the SAME NAME as the ID card
- Must show account number clearly
- Bank name and branch must be visible
SECURITY PURPOSE: This verification ensures refunds are sent to the rightful owner and prevents fraudulent refund claims.
SUBMISSION METHOD: Upload documents securely through live chat support or email to refunds@snapgo.me
4.2 PAYMENT METHOD
All refunds are processed via BANK TRANSFER to your Thai bank account only. We do not process refunds through:
- Cash on delivery
- PromptPay (direct refunds)
- True Money Wallet
- Credit card reversals
- Store credit or vouchers
4.3 REFUND PROCESSING TIME
SAME-DAY REFUND REQUESTS:
If you request a refund on the SAME DAY as purchase, your refund will be processed within 25-30 working days from approval.
NEXT-DAY OR LATER REFUND REQUESTS:
If you request a refund AFTER the purchase date, your refund will be processed within 25-30 working days from approval.
IMPORTANT: Processing time may vary depending on:
- Your bank's processing speed
- Thai public holidays and weekends
- Bank verification procedures
4.4 PARTIAL REFUNDS
In certain cases, we may offer partial refunds:
- Physical products with minor packaging damage
- Products with missing non-essential components
- Used products under warranty repair claims
The partial refund amount will be determined on a case-by-case basis and communicated to you before processing.
================================================================================
5. NON-REFUNDABLE SCENARIOS
================================================================================
Refunds will be DENIED in the following situations:
FOR DIGITAL PRODUCTS:
✗ Product has been downloaded (proven by dashboard logs)
✗ Refund request made more than 7 days after purchase
✗ False claims of non-delivery when download logs show access
✗ Technical issues on customer's device (not product defect)
FOR SUBSCRIPTION/SHARED ACCOUNTS:
✗ Account credentials have been accessed or used
✗ Subscription period has been partially consumed
✗ Password has been changed or account modified
✗ Multiple users have accessed the shared account
FOR PHYSICAL PRODUCTS:
✗ Product has been opened, used, tested, or damaged
✗ Original packaging has been removed or damaged
✗ Product returned after 7 days from delivery
✗ Product shows signs of wear, modification, or tampering
✗ Missing original accessories or components
GENERAL NON-REFUNDABLE CASES:
✗ Change of mind after using/accessing the product
✗ Buyer's remorse without valid product defect
✗ Inability to use product due to lack of technical knowledge
✗ Violation of product terms of service by customer
✗ Fraudulent refund claims or document forgery
================================================================================
6. DEFECTIVE OR INCORRECT PRODUCTS
================================================================================
If you receive a defective or incorrect product, we will provide a replacement or full refund.
DIGITAL PRODUCTS:
- If download link doesn't work: Immediate replacement link provided
- If file is corrupted: New file provided within 24 hours
- If wrong product delivered: Correct product sent immediately
SUBSCRIPTION/SHARED ACCOUNTS:
- If account credentials don't work: Replacement credentials within 24 hours
- If account access is blocked: New account provided or full refund
- If subscription tier is incorrect: Upgrade or full refund
PHYSICAL PRODUCTS:
- If product is defective: Free replacement or full refund (including return shipping)
- If wrong item shipped: Correct item sent at no charge
- If product arrives damaged: Full refund or replacement
REPORTING TIMEFRAME: You must report defective or incorrect products within 48 hours of delivery/access.
================================================================================
7. CANCELLATIONS BEFORE DELIVERY
================================================================================
7.1 DIGITAL PRODUCTS & SUBSCRIPTIONS
Once payment is confirmed and download links/account credentials are sent to your dashboard, orders cannot be cancelled. This is because digital delivery is instant and automated.
7.2 PHYSICAL PRODUCTS
You may cancel your order before shipment by contacting support immediately. Once the product has shipped, cancellation is not possible, but you may follow the return procedure upon delivery.
================================================================================
8. YOUR RIGHTS UNDER THAI CONSUMER PROTECTION LAW
================================================================================
This Refund Policy complies with the Consumer Protection Act B.E. 2522 (1979) as amended in 2019 and Thai e-commerce regulations.
YOUR RIGHTS:
✓ Right to accurate product information and descriptions
✓ Right to safe and quality products and services
✓ Right to fair contract terms and clear refund policies
✓ Right to file complaints with the Office of Consumer Protection Board (OCPB)
✓ Right to compensation for defective products or services
COOLING-OFF PERIOD: Under Thai law, consumers have certain rights to cancel online purchases. This policy outlines how SnapGO Official implements those rights while protecting digital products that cannot be "returned" once accessed.
DISPUTE RESOLUTION: If you are not satisfied with our refund decision, you may:
1. Request escalation to senior management via refunds@snapgo.me
2. File a complaint with Thailand's Office of Consumer Protection Board (OCPB)
3. Pursue legal action in Thai courts under applicable consumer protection laws
================================================================================
9. MONITORING & DASHBOARD TRANSPARENCY
================================================================================
LEGAL PROTECTION THROUGH TECHNOLOGY:
SnapGO Official uses advanced monitoring and tracking systems to ensure fairness for both customers and our business.
WHAT WE TRACK:
- Download timestamps and IP addresses for digital products
- Account login history and usage patterns for subscriptions
- Delivery confirmation and package tracking for physical products
YOUR DASHBOARD ACCESS:
All tracking data is visible to you in your user dashboard. You can monitor:
- Whether you have downloaded any digital products
- Whether you have accessed any subscription accounts
- Your order status and delivery tracking
- Complete purchase and refund history
LEGAL VALIDITY:
This tracking data serves as legal proof in refund disputes and is compliant with:
- Thailand's Personal Data Protection Act (PDPA)
- Consumer Protection regulations
- E-commerce best practices
PRIVACY: All monitoring data is used solely for order fulfillment, refund verification, and customer service purposes. See our Privacy Policy for details on data protection.
================================================================================
10. CHANGES TO THIS POLICY
================================================================================
SnapGO Official reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to www.snapgo.me
NOTIFICATION: We will notify customers of significant policy changes via:
- Email to registered customers
- Announcement on website homepage
- Notice in user dashboard
CONTINUED USE: Your continued use of SnapGO Official services after policy changes constitutes acceptance of the revised Refund Policy.
================================================================================
11. CONTACT & SUPPORT
================================================================================
For any questions about this Refund Policy or to request a refund:
Email: refunds@snapgo.me
Live Chat: Available in your user dashboard
Support Hours: Monday-Friday, 9:00-14:00 Thailand Time (excluding Thai public holidays)
Website: www.snapgo.me
Our customer support team is committed to resolving your concerns promptly and fairly.
================================================================================
© 2025 SnapGO Official. All rights reserved.
www.snapgo.me